Privacy Policy

Your personal information and how we use it.

Sunderland City Council and its partners delivering the Community ReUse Network pilot will need to collect information about you as you have chosen to participate in the Re-Use pilot.

We will only use information collected lawfully in accordance with the General Data Protection Regulation (GDPR) and future UK Data Protection legislation.

We will not use any information we hold about you for any purpose other than that for which it was collected, unless we have obtained your consent beforehand.

What information do we collect?

We need to collect information about you:

  • to accept your donation of furniture and collect it from  your property
  • to accept your order to buy furniture and deliver it to your property
  • to monitor the success of the pilot and to see if people use the website

This information may be recorded in writing, or electronically on a computer, or a mixture of both.

The type of information we will collect:- 

  • Personal information (such as name and address, email, telephone)

How is the information we collect used to help you?

The information we collect may be used to help you in the following ways:

  • To plan donation collection
  • To schedule a delivery of ordered goods 

Do we share information about you with anyone?

There are times when it will be appropriate for us to share relevant information with other agencies to help us work together for the delivery the Re-Use Network pilot. We may share your information with the following main partners:

  • Community Sustainable Services
  • Make Your Way
  • St Oswalds Hospice

We do not share information about you with anyone without your consent unless the law requires or allows us to do so. We will always seek your positive consent to share information if there is no legal basis to share.

In all cases where we must pass on information, we will only share the minimum amount of information required and will use the most secure method to transfer.

How do we protect information about you?

The law on Data Protection tells us how to ensure that the information we create and hold is processed in accordance with your individual rights.

The Act places a legal responsibility on organisations to make sure that all data collected, obtained and processed receives the right level of protection and is protected from loss and unauthorised use.

The Act gives members of the public rights in relation to their personal information including:

  • The right to know what information the organisation holds about you
  • The right to request access to your information
  • The right to ask the organisation to correct inaccurate data or change the way we use it (exceptions apply)
  • The right to stop personal data being used for marketing purposes

How long we will look after your information

We will keep information as long as we need it. When we no longer need your information it will be destroyed securely by deletion of electronic records and shredding of paper files.

Requesting access to your personal data

You can find out if we hold any personal information about you by making a 'subject access request' under the General Data Protection Regulation.

In addition, you have the right to request the rectification or erasure of your personal data, and to object to, or request restriction of, processing your data.

If you have any concern about the way we are collecting or using your personal information, we request that you raise your concern with us in the first instance. 

Alternatively, you can contact the Information Commissioner’s Office at